This Refund and Cancellation Policy sets out how cancellations, rescheduling, deposits, and refunds are handled for services booked with The Handyman Johannesburg.
1. Cancellations and Rescheduling
If you need to cancel or reschedule, please notify us as soon as possible via email or phone. We will try to accommodate rescheduling based on availability.
2. Deposits
If a deposit is required, it will be communicated before booking confirmation. Deposits may be used to secure time slots and to purchase materials. Where materials have been purchased or special orders placed, refunds may be reduced accordingly.
3. No-Show and Late Cancellations
If we arrive at the agreed address and cannot access the premises, or if the job is cancelled at short notice, a call-out fee may be charged (where applicable), provided it was communicated before booking.
4. Refunds
Refunds are assessed case-by-case depending on the type of service, work already performed, materials purchased, and any confirmed deposits. Where a refund is approved, it will be processed to the original payment method where reasonably possible.
5. Direct Marketing Cooling-Off (Where Applicable)
Where a service agreement resulted from direct marketing as defined under the Consumer Protection Act 68 of 2008, consumers may have a statutory cooling-off right to cancel within five business days in certain circumstances. If you believe this applies to your booking, contact us in writing.
6. Contact
The Handyman Johannesburg
Ground flr, Bldg 4, 50 Constantia Blvd, Constantia Kloof, Johannesburg, 1709
Email: info@thehandymanjohannesburg.co.za