This Privacy Policy explains how The Handyman Johannesburg (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website or contact us. We process personal information lawfully and responsibly in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.
1. Interpretation and Definitions
1.1 Interpretation
Words with capital letters have meanings defined below and apply whether used in singular or plural.
1.2 Definitions
- Company means The Handyman Johannesburg.
- Personal Information means information relating to an identifiable, living natural person or juristic person as defined in POPIA.
- Processing means any operation performed on personal information including collection, storage, use, updating, sharing, or deletion.
- Device means any device used to access the website such as a computer, smartphone, or tablet.
- Usage Data means data collected automatically when using the website.
- Cookies means small files placed on your device to improve website functionality and user experience.
- You means the individual accessing the website or contacting us.
2. Information We Collect
2.1 Information You Provide
When you contact us, request a quote, or use our services, we may collect the following personal information:
- Full name
- Phone number
- Email address
- Physical address or suburb details
- Service request information including job descriptions and images
- Any other information voluntarily provided through forms, WhatsApp, email, or telephone
2.2 Automatically Collected Information
When you browse our website, we may automatically collect certain information including:
- IP address and general location
- Browser type and device details
- Pages viewed and time spent on the website
- Referral source and click activity
- Diagnostic and performance data
2.3 Cookies
We may use cookies and similar tracking technologies to improve website performance, analyse traffic, and enhance user experience. You can disable cookies in your browser settings, although some features of the website may not function properly.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To respond to enquiries and provide quotations
- To schedule and deliver handyman services
- To communicate regarding bookings and service updates
- To improve our website and services
- To prevent fraud, spam, or misuse
- To comply with legal and regulatory requirements
- To send marketing communications where permitted by law or where consent has been provided
4. Legal Basis for Processing
We process personal information where:
- You have provided consent
- Processing is necessary to perform a service you have requested
- Processing is required to comply with legal obligations
- Processing is necessary for legitimate business interests
5. Sharing of Personal Information
We do not sell your personal information. We may share information with:
- Service providers assisting with hosting, analytics, technical support, or administration
- Contractors assigned to complete requested services
- Professional advisers such as accountants or legal representatives
- Regulatory or law enforcement authorities where required by law
6. International Transfers
Where service providers store or process data outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place in accordance with POPIA.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
8. Data Security
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration. However, no online system can be guaranteed to be completely secure.
9. Your Rights Under POPIA
You may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Opt out of direct marketing communications
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
11. Children’s Privacy
Our services are not directed at children under 13 years of age, and we do not knowingly collect personal information from children.
12. Complaints
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa at https://inforegulator.org.za.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.
14. Contact Us
The Handyman Johannesburg
Ground flr, Bldg 4, 50 Constantia Blvd, Constantia Kloof, Johannesburg, 1709
Email: info@thehandymanjohannesburg.co.za