We take complaints seriously and aim to resolve issues fairly and promptly.
1. How to Submit a Complaint
Please send your complaint by email and include your name, contact details, service date (if applicable), address where work was performed, and a clear description of the issue. If possible, include photos or supporting details.
2. Our Process
- We acknowledge receipt of complaints within a reasonable time.
- We may request additional information to investigate properly.
- Where appropriate, we may arrange a site visit to assess the issue.
- We aim to propose a resolution or next steps after investigation.
3. POPIA and Privacy Complaints
If your complaint relates to personal information processing, you may also lodge a complaint with the Information Regulator. The Regulator provides dedicated complaint email addresses for PAIA and POPIA matters.
4. Contact
The Handyman Johannesburg
Ground flr, Bldg 4, 50 Constantia Blvd, Constantia Kloof, Johannesburg, 1709
Email: info@thehandymanjohannesburg.co.za